SurvSync - Privacy Policy

1. Information We Collect

We may collect the following categories of information when you use the Service:

1.1. Personal Information (User Data)

Name, email address, and login credentials.
Device information (model, operating system, unique identifiers).

1.2. Usage Data

Activity logs (e.g., actions performed within the app).
Access times and app performance data.

1.3. Inspection and Client Data

Property-related information, including notes, condition ratings, photos, and voice memos.
Client-related information where necessary for inspection reports, such as client names, property addresses, and relevant contact details.

2. How We Use the Information

We use the information collected through SurvSync for the following purposes:

To provide, operate, and maintain the Service.
To generate and store inspection reports.
To improve and personalise your experience.
To provide customer support and communicate important updates.
To analyse usage trends and app performance for internal purposes.

3. Data Sharing and Disclosure

We do not sell or rent your personal information. We only share data in limited circumstances:

Service Providers: With trusted third-party providers (e.g., cloud storage providers) who help us operate the Service. These providers are bound by confidentiality and data protection obligations.
Legal Compliance: When required to comply with laws, regulations, or valid legal processes.
Business Transfers: If SurvTech Ltd is involved in a merger, acquisition, or sale of assets, data may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organisational measures to protect personal and client data against unauthorised access, alteration, disclosure, or destruction, including:

Encryption of data during transmission and storage.
Secure access controls with restricted permissions.
Regular monitoring, testing, and audits of our systems.

Important: No system is 100% secure. While we take strong measures, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

5. Data Retention

We retain data only for as long as necessary to provide the Service, comply with legal obligations, or resolve disputes.

User and inspection data is retained for as long as your account remains active.
Client-related data is retained only for the purposes of report generation and storage, as required by your professional practice.

You may request deletion of your data at any time by contacting us at contact@survsync.com.

6. Your Rights

Depending on your location, you may have the following rights under applicable data protection laws (including the UK GDPR):

Access – Request access to the data we hold about you.
Correction – Request that we correct inaccurate or incomplete data.
Deletion – Request deletion of your personal data (subject to legal or contractual requirements).
Objection – Object to our processing of your personal data in certain circumstances.
Data Portability – Request a copy of your data in a structured, machine-readable format.

To exercise your rights, contact us at contact@survsync.com.

7. International Data Transfers

If you are located outside the United Kingdom, your information may be transferred to and processed in the UK, where our servers are based. We take steps to ensure that all cross-border transfers comply with applicable data protection laws.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. If material changes are made, we will notify you by updating the date at the top of this policy and, where appropriate, through the app or email.

9. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: contact@survsync.com

Privacy Policy

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