Account access
Login, password reset, account approval, package access or user permissions.
SurvSync support
Get help with your SurvSync account, app or platform workflow.
Tell us what you need help with and we will route it properly, whether it is account access, mobile inspections, reports, Datum, Vault, Stripe payments or setup for your practice.
Prospective customers are also welcome to contact us with setup or package questions.
Common routes
Start with the area that best matches the problem.
A short description helps us respond faster. Include the email address you use for SurvSync and any relevant report, instruction or client reference.
Mobile inspections
Inspection records, sync, photos, voice notes, floorplans or app settings.
Reports and templates
Report Builder, RICS-aligned templates, valuation builder or PDF generation.
CRM and client portal
Instructions, clients, Datum, Vault, document signing, invoices or payments.
Describe the issue or question.
The form sends directly to SurvSync support and includes spam protection.
Quick answers
Useful answers before you contact us.
How do I reset my password?
Use the password reset option on the login page. If you cannot access the email account linked to SurvSync, contact support with your name and practice details.
What should I include in a support request?
Include your SurvSync email, the device/browser you were using, the affected report or instruction, and a short description of what you expected to happen.
Is SurvSync app data synced automatically?
Inspection data syncs when your device has a connection. If you were offline, reopen the app with a stable connection before reporting missing data.
Where do clients access documents?
Client-facing documents and actions are handled through Datum where enabled. Issued documents can also be made available through SurvSync Vault.
Are report templates RICS-aligned?
SurvSync provides RICS-aligned report templates and controlled report-building tools. Surveyors remain responsible for professional judgement and final report content.
Can you help with setup?
SurvSync is designed as a self-setup platform. If you need to do something outside the standard setup flow, or you have a practice-specific workflow, contact us and we will be happy to help.
Resources